Our Delivery & Returns Policy
At Naijbasket, we're dedicated to bringing the authentic taste of Nigeria right to your doorstep. We understand the importance of receiving your favourite food items fresh and on time. Please familiarise yourself with our delivery and returns policy to ensure a smooth and enjoyable shopping experience.
Frequently asked questions
Here are answers to some common questions about our delivery and returns process. If you need further assistance, please don't hesitate to contact us.
How quickly can customers expect their Nigerian food orders to arrive, and what are the delivery costs?
We offer a 24-hour delivery service for many orders. Our delivery fee is calculated based on the weight of your items to ensure fair pricing.
What's your policy if a customer isn't happy with their order or if something arrives damaged?
If you're not completely satisfied with your order, or if an item arrives damaged, please initiate a return within 24 hours of receipt. We also use first-class delivery to minimise any risk of spoilage during transit.
What should customers do if an item is missing from their order, or if they receive the wrong product?
Should you find that an item is missing or you've received an incorrect product, please contact us immediately. We will investigate the matter promptly to resolve it for you.
Which areas in the UK do you deliver to? Is there anywhere you can't reach?
We are pleased to deliver anywhere within the United Kingdom. Whether you're in London, Manchester, or further afield, Naijbasket can reach you.
Ready for authentic Nigerian flavours?
Experience the convenience of having fresh, authentic Nigerian food delivered straight to your door. We are committed to providing quality products and reliable service for our cherished customers across the UK.